1. About this policy
This policy describes the handling of information you provide when you visit the Tripolica website or submit a group travel enquiry. It covers the website and its enquiry form, not the separate terms of an individual trip booking.
2. Information you choose to share
When you send a group travel brief, we collect the details you enter. These may include your name, company or group, phone or WhatsApp number, email, journey type, approximate group size, dates, budget range, destination interests, trip purpose and decision timeline.
Submitting an enquiry does not require payment on this website.
3. Information used to operate the website
The website uses a session cookie to operate essential features such as form security and administration. When an enquiry is submitted, the website also creates a one-way hash derived from the submitting IP address for basic submission records. As with most websites, the hosting provider may keep technical server logs under its own service arrangements.
4. Why we use enquiry details
- To understand the type of journey you are considering and respond to your request.
- To contact you about relevant planning questions, proposed options and next steps.
- To administer and protect the enquiry process and resolve related requests.
We do not take online bookings or payments through the enquiry form.
5. Where the information is kept and who can access it
Enquiries submitted through this build are saved on the website server and can be reviewed in the password-protected Tripolica administration area. The site has no built-in advertising pixel, analytics integration, payment gateway or customer relationship management (CRM) connection. If these services are added later, this policy should be updated to reflect how they use data.
Information may need to be shared with relevant service providers or travel suppliers if you ask us to arrange a journey; any such use should be explained when proceeding with a specific proposal or booking.
6. External links and third-party services
The website can link to WhatsApp and other external sites. It also loads fonts from Google Fonts and may load externally hosted destination photographs until those images are stored on the website server. These services may process technical connection information under their own privacy policies. Tripolica does not control their separate websites.
7. How long information is kept
Enquiry records are retained as needed to handle your request, maintain relevant business records and meet applicable legal obligations. A fixed deletion period has not been set for this website build. You may contact us if you wish to ask about information held in relation to your enquiry or request correction or deletion, subject to applicable requirements.
8. Contact and policy changes
For privacy enquiries, please write to bookings@tripolica.com. We may update this policy when our website, providers or processes change. Any revised version will carry a new update date on this page.
